agent4u Privacy Policy

1. Introduction

agent4u ("we", "us", "our", "agent4u") operates the online gaming platform at agent4u.asia (the "Platform"). This Privacy Policy describes how agent4u collects, processes, stores, and shares the personal information of individuals who register for, access, or use the Platform ("you", "your", "Member").

agent4u is committed to protecting the privacy and security of your personal information. This Policy is intended to inform you clearly and transparently about our data practices so that you can make informed decisions about your engagement with the Platform.

By registering an account with agent4u or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with this Policy, please discontinue use of the Platform and contact our support team to close your account.

2. Personal Data We Collect

agent4u collects the following categories of personal data, depending on the nature of your interaction with the Platform:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification (MyKad or passport).
• Date of birth and nationality.
• Malaysian mobile number and email address.
• Chosen username and encrypted password credentials.
• Residential address (required for enhanced KYC verification).

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification documents (MyKad front and back, or passport bio page).
• Proof of address documentation (utility bills, bank statements) where required.
• Selfie or live facial recognition data where required by our KYC service provider for identity matching.
• Payment method ownership documentation (where required to verify withdrawal accounts).

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records including amounts, timestamps, and payment method references.
• e-Wallet identifiers (Touch n Go, Boost, GrabPay) and bank account references (FPX, DuitNow) used for transactions — stored as references only, not full account numbers.
• Cryptocurrency wallet addresses where USDT TRC20 is used.
• Bonus and promotional credit records associated with your account.

2.4 Gaming Activity Data

• Game session records including game type, duration, stakes, outcomes, and balance movements.
• Sportsbook bet records including market, selection, stake, odds, and outcome.
• Account balance history and transaction ledger.

2.5 Technical & Device Data

• IP address and geolocation data at the time of login and during sessions.
• Device type, operating system, browser type and version.
• Session identifiers, login timestamps, and session duration.
• Cookie and tracking technology data as described in Section 7.

2.6 Communications Data

• Records of live chat interactions with our support team.
• Email correspondence sent to or received from agent4u.
• Support ticket history and resolution records.
• Responsible gaming tool settings and self-exclusion records.

3. How We Collect Personal Data

agent4u collects personal data through the following means:

• Direct provision: Information you enter during registration, KYC verification, account updates, support interactions, or when completing any form on the Platform.
• Automated technical collection: Device and session data collected automatically when you access the Platform, including through cookies, log files, and similar technologies.
• Third-party KYC providers: Identity verification results and risk assessments provided by our accredited KYC service partners in connection with your account verification.
• Payment processors: Transaction confirmation data received from payment processing partners in connection with deposits and withdrawals.
• Fraud and risk screening services: Data received from fraud detection and AML (anti-money laundering) screening providers used to protect the integrity of the Platform.

4. How We Use Your Personal Data

agent4u uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and operating your agent4u account, including authenticating your identity at login and processing account changes.
• Service delivery: Providing access to all Platform features including games, live dealer tables, sportsbook, cashier, and promotions.
• Payment processing: Processing deposits, withdrawals, and bonus credits; verifying payment method ownership; maintaining financial records.
• Identity verification: Conducting age verification, KYC, and AML checks as required by our operating obligations and gaming authority standards.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, cheating, money laundering, account hijacking, and other prohibited conduct.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling indicators; administering deposit limits, session limits, and self-exclusion tools; fulfilling our duty of care to Members.
• Customer support: Responding to support queries, complaints, and disputes; maintaining support records for quality assurance.
• Platform improvement: Analysing usage patterns, game performance, and technical metrics to improve Platform functionality and user experience.
• Legal compliance: Fulfilling obligations under applicable gaming authority requirements, financial crime laws, and data protection regulations.
• Marketing communications: Sending promotional offers, bonus notifications, and news about agent4u to Members who have opted in to receive such communications. You may withdraw consent at any time.

5. Legal Basis for Processing

agent4u processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions, including account operation, game provision, and payment processing.
• Legal obligation: Processing required to comply with applicable gaming authority conditions, anti-money laundering regulations, age verification requirements, and financial record-keeping obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement — where these interests do not override your rights.
• Consent: Processing for marketing communications, where you have explicitly opted in to receive such communications. You may withdraw consent at any time via your account settings or by contacting support.

6. Sharing & Disclosure of Personal Data

agent4u does not sell, rent, or trade your personal information to third parties for their independent commercial use. We may share your personal data with the following categories of parties, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• KYC and identity verification providers: To conduct age verification and identity checks required for account operation and withdrawal processing.
• Payment processors and e-wallet operators: To facilitate deposit and withdrawal transactions (Touch n Go, Boost, GrabPay, Maybank, CIMB, DuitNow operators, and similar).
• Game software providers: Game session data is shared with game studios (such as Pragmatic Play, PG Soft, and similar) solely as required to operate games on the Platform.
• Fraud detection and AML screening services: To screen accounts and transactions against fraud indicators and regulatory watchlists.
• IT infrastructure and cloud service providers: Who host or support the technical operation of the Platform under strict confidentiality and security obligations.
• Legal and regulatory authorities: Where required by law, court order, or by the requirements of a gaming regulatory authority. agent4u will notify affected Members of such disclosures where legally permitted to do so.
• Business successors: In connection with any merger, acquisition, or sale of all or a portion of agent4u's business, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7. Cookies & Tracking Technologies

agent4u uses cookies and similar tracking technologies on the Platform for the following purposes:

7.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They include session authentication tokens, security tokens, and load-balancing cookies. These cannot be disabled without preventing the Platform from operating correctly.

7.2 Functional Cookies

These cookies remember your preferences and settings, such as your preferred language, currency display (MYR), and last-visited game categories, to provide a personalised experience on subsequent visits.

7.3 Analytics Cookies

agent4u uses analytics tools to understand how Members use the Platform — which sections are visited most, how long sessions last, and where users encounter friction. This data is used in aggregate to improve Platform design and performance. No individual user behaviour is shared externally for marketing profiling.

7.4 Managing Cookies

You may control cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair or prevent your ability to log in and use the Platform. Disabling functional or analytics cookies will not affect your ability to use core gaming services.

8. Data Security

agent4u implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and agent4u servers.
• Encryption of sensitive personal and financial data at rest using industry-standard encryption protocols.
• Access controls ensuring that personal data is accessible only to agent4u personnel who require access to perform their job functions.
• Regular security assessments and penetration testing of Platform infrastructure.
• Two-factor authentication available to all Members for account access.
• Secure, access-controlled data centres used by our infrastructure providers.

Notwithstanding these measures, no system of data transmission or storage can be guaranteed to be 100% secure. In the event of a data breach that affects your rights and freedoms, agent4u will notify affected Members and relevant authorities in accordance with applicable obligations and without undue delay.

9. Data Retention

agent4u retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the lifetime of your account and for a minimum of five (5) years following account closure, as required by applicable gaming authority and financial crime obligations.
• KYC documentation: Retained for a minimum of five (5) years following the end of the customer relationship, in accordance with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years following each transaction, for audit and regulatory compliance purposes.
• Gaming activity data: Retained for the lifetime of your account and for a minimum of two (2) years following account closure for dispute resolution and responsible gaming monitoring purposes.
• Support correspondence: Retained for a minimum of two (2) years following resolution of the relevant query or complaint.
• Marketing consent records: Retained for as long as you hold an agent4u account. Withdrawal of consent is recorded and honoured immediately.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised such that it can no longer be attributed to you.

10. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by agent4u:

• Right of access: You may request a copy of the personal data agent4u holds about you.
• Right of rectification: You may request correction of inaccurate or incomplete personal data. You may update most account details directly via account settings.
• Right to erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for its original purpose or where you withdraw consent. This right is subject to agent4u's legal and regulatory retention obligations, which may require certain data to be retained.
• Right to restriction: You may request that agent4u restricts processing of your data in certain circumstances, such as while a correction request is resolved.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes. Objection to marketing will result in immediate opt-out from marketing communications.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact agent4u support via live chat or email at [email protected]. We will respond to verified requests within thirty (30) days. We may require identity verification before processing data rights requests to protect against unauthorised access to your information.

11. Children & Minors

The agent4u Platform is strictly intended for adults. Access to and registration with agent4u is prohibited for individuals under 21 years of age. agent4u does not knowingly collect or process personal data from individuals under the age of 21.

If agent4u becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended and the personal data will be deleted or, where retention is required by applicable law, isolated from active processing. If you have reason to believe that a minor has registered with agent4u, please contact our support team immediately.

12. Third-Party Links

The agent4u Platform may contain references to third-party services, game studios, or payment processors. This Privacy Policy applies only to information collected by agent4u directly through the Platform. agent4u is not responsible for the privacy practices of third-party services, and we encourage you to review the privacy policies of any third-party service you interact with.

13. International Data Transfers

In the course of providing Platform services, your personal data may be processed by service providers and infrastructure partners located outside of Malaysia. Where personal data is transferred internationally, agent4u ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy. Such safeguards may include standard contractual clauses, adequacy decisions, or binding corporate rules as applicable.

14. Amendments to This Policy

agent4u reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform operations. Where changes are material, agent4u will provide reasonable advance notice to Members via the registered email address or through a prominent notice on the Platform. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

Your continued use of the agent4u Platform following the effective date of any updated Policy constitutes acceptance of the revised terms. If you do not agree to the updated Policy, you must close your account before the revised Policy takes effect.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how agent4u handles your personal information, please contact us through the following channels:

• Live Chat: Available 24/7 via the agent4u Platform. Fastest route for urgent data matters.
• Email: [email protected] — please include your registered username and a description of your request. We aim to respond within 30 days.

For matters relating to responsible gaming or self-exclusion, please visit our Responsible Gaming page for additional tools and resources.